At HomeHealth, Inc. (“At HomeHealth,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information on https://www.ahhchicago.com and in related emails.
If you are a patient, or you are being referred for care, we also handle medical information under the Health Insurance Portability and Accountability Act (HIPAA). That is described in our Patient Privacy Rights statement. If this policy and the statement ever seem to differ for medical information, our Patient Privacy Rights statement controls.
1. Who we are
At HomeHealth, Inc. is a family-operated, Medicare-certified home health agency serving Chicago and Cook, Lake, DuPage, Will, Kane, McHenry, DeKalb, Grundy, Kankakee, and Kendall counties in Illinois.
- Office: 3344 W. Peterson Ave., Suite 104, Chicago, IL 60659
- Phone: 773-279-9244
- Fax: 773-279-9255
- Email: info@ahhchicago.com
- Office hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
Questions about this website privacy policy can be sent to 773-279-9244 or info@ahhchicago.com.
2. Information we collect
Information you give us
The website uses forms that submit to our site and may be delivered to us by email.
Contact, referral, and appointment inquiries (homepage inquiry form and the Contact Us form at https://www.ahhchicago.com/home-health-care-contact-us), which may include:
- First and last name
- Phone number
- Email address (optional on these forms)
- Who needs care, or the type of inquiry (including general questions, a referral, an appointment request, a VA / VACCN inquiry, or an insurance question)
- County of residence
- A message, which may include health information you choose to share
Submitting these forms is not the same as starting care. A physician’s order is required to begin home health services.
Career applications, through the Careers tab on the Contact Us form or by email to careers@ahhchicago.com, which may include:
- Name, phone, email, and a message
- The position you are interested in
- A resume file (PDF, DOC, or DOCX, up to 5 MB, as stated on the live form)
Testimonials on https://www.ahhchicago.com/home-health-care-testimonials, which may include:
- First and last name, email (required), phone (optional), city, your relationship to the patient, and your story
- Permission to publish
The live testimonial form states that we show only your first initial and last name when a story is published.
You may also contact us by phone, fax, or email. We keep the information you send so we can respond.
Information collected automatically
We use Google Analytics 4 (GA4) site-wide to measure how the site is used, including which pages are visited, what kind of device or browser was used, and whether a form was submitted. Form contents — the names, messages, and other information you type into a form — are never sent to analytics.
The site may also set cookies or similar technologies that are needed for the page to work (for example, to send a form securely). We do not use a cookie-consent banner. You can opt out of Analytics or control cookies as described in the “Cookies and analytics” section below.
We do not intentionally collect biometric identifiers through the website.
3. How we use this information
We use website and form information to:
- Respond to questions, referrals, appointment requests, and VA / VACCN inquiries
- Review job applications and contact applicants
- Review testimonial submissions and, if you gave permission, publish a story with only your first initial and last name
- Operate, secure, and improve the website
- Understand, in aggregate, how the site is used
- Comply with law, and to defend our legal rights if needed
We do not sell your personal information. We do not use Google Analytics, or any other website tool, for advertising or remarketing.
4. How we share this information
We share website and form information only as needed for the purposes above, including:
- Email. Form submissions and messages may be delivered to our staff by our email provider.
- Website hosting, backups, and security. The website is operated with our website hosting provider and with backup and security service providers, including standard spam-prevention tools on the contact forms (the forms include an anti-spam field).
- Analytics. Usage data is sent to Google Analytics on a site-wide basis, as described above, under Google’s terms and privacy policy. Form contents are not sent to Google Analytics.
- Professional advisers and required disclosures. We may share information with our attorneys, accountants, or insurers, or when we believe we must do so to comply with the law, a legal process, or to protect someone’s safety.
If you become a patient, medical information is shared only as described in our Patient Privacy Rights statement (for example, with your physician, Medicare, VA Community Care, or other payers, as allowed by HIPAA).
We do not post your resume, email address, or phone number in a testimonial.
5. Cookies and analytics
Cookies are small files stored on your device. We use them to run the site and to measure traffic with Google Analytics 4. We do not use a cookie banner, and we do not use analytics for advertising or remarketing.
You can control cookies in your browser settings, including blocking or deleting cookies. Blocking cookies may affect how some pages or forms work.
If you do not want your browser included in our Google Analytics reports, you can install Google’s official Google Analytics opt-out browser add-on. Google’s overview of how Google uses information from sites that use its services is at https://policies.google.com/technologies/partner-sites.
6. Email
Email sent to or from info@ahhchicago.com, careers@ahhchicago.com, or other At HomeHealth addresses may be stored and processed by our email provider in addition to being stored by us. Email is not a secure way to send sensitive medical information. Please use the phone, or ask us about a more secure method, if you need to send detailed health information before you are a patient.
7. How long we keep information
- Inquiries. We keep inquiry forms until we contact the person, and then we keep them on file.
- Resumes and job applications. We keep resumes and job applications on file.
- Testimonials. Positive testimonials may be shown on the website indefinitely. All testimonial submissions, whether or not they are published, are kept on file.
- All other form submissions are kept on file.
We may keep information longer if the law requires it, or if we need it to resolve a dispute. Patient medical records are kept under our clinical record-retention policy and are covered by our Patient Privacy Rights statement, not only this page.
8. Children
The website is meant for adults who are arranging or providing care, or applying for work. We do not knowingly collect personal information through the website from children under 13. If you believe a child has submitted a form, contact us and we will delete that information.
9. Illinois and other privacy rights
At HomeHealth, Inc. is based in Illinois. If we discover a breach of certain personal information, Illinois law (the Personal Information Protection Act) may require us to notify affected people and, in some cases, the Illinois Attorney General.
You may ask us:
- What personal information we have about you from the website or a form
- To correct information that is wrong
- To take down a published testimonial, or to delete a form submission when we are not required to keep it
We will need to verify who you are before we fulfill a request. Patient medical records are handled under our Patient Privacy Rights statement, which explains additional rights.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect information we collect. No website, form, or email system is completely secure. Please do not put Social Security numbers, insurance ID numbers, or detailed medical histories in a website form unless we have asked you to use a specific, secure process.
11. Links to other sites
Our Resources, News, VACCN, and other pages link to sites we do not control, including Medicare.gov, VA.gov, and other organizations. Their privacy practices are their own. We are not responsible for those sites.
12. Changes to this policy
We may update this policy from time to time. The updated policy will be posted on this page with a new “last updated” date. If we make a material change, we will post a brief notice on the page.
13. How to contact us
Questions about this website privacy policy, or requests about information you submitted through the site, can be sent to:
At HomeHealth, Inc.
3344 W. Peterson Ave., Suite 104
Chicago, IL 60659
Phone: 773-279-9244
Email: info@ahhchicago.com
If your question is about medical records or patient privacy, please use the contact information in our Patient Privacy Rights statement.