Patient Privacy Rights

An older woman smiles as a caregiver sits beside her and reviews a document together.

Home Health Agency (HHA) Outcome and Assessment Information Set (OASIS)

Statement of Patient Privacy Rights

As a home health patient, you have these privacy rights:

  • You have the right to know why we need to ask you questions.
    We’re required by law to collect health information to make sure you get quality health care, and that payment for Medicare and Medicaid patients is correct.
  • You have the right to have your personal health care information kept confidential.
    We may ask you to tell us information about yourself so that we’ll know which home health services will be best for you. We keep anything we learn about you confidential.
    This means only those legally authorized or with a medical need to know will see your personal health information.
  • You have the right to refuse to answer questions.
    We may need your help to collect your health information.
    If you choose not to answer, we’ll fill in the information as best we can. You don’t have to answer every question to get services.
  • You have the right to look at your personal health information.
    It’s important that the information we collect about you is correct. If you think we made a mistake, ask us to correct it.
    If you’re not satisfied with our response, you can ask the Centers for Medicare & Medicaid Services (the federal Medicare and Medicaid agency) to see, review, copy or correct your personal health information.
    See the Privacy Act Statement for more details about your privacy rights.

Need to correct your personal information?

To see, review, copy, or correct your personal health information in federal records call 1-800-MEDICARE (1-800-633-4227) for help contacting the HHA OASIS System Manager. TTY users call 1-877-486-2048.

This is a Medicare & Medicaid Approved Notice.

Have Questions? We’re Here to Help.

Whether you’re a veteran exploring VA benefits, a Medicare patient, or a family member looking for guidance — reach out and we’ll walk you through every step.